Frequently asked questions
FAQs
Orders & Shipping
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We dispatch orders within 1–3 business days. Delivery times within New Zealand typically take 2–4 business days once dispatched. International orders generally arrive within 7–21 business days depending on your location and local customs processing times.
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Yes — Knit Notes ships internationally. Based in Auckland, New Zealand, orders are sent domestically within NZ, across the Tasman to Australia, and to select international destinations beyond that, including:
United Stated
United Kingdom
Europe
Shipping rates and delivery timeframes vary by zone, with NZ and Australia typically fastest given proximity. For orders outside these core zones, delivery times may be longer and customs duties could apply depending on the destination country.
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Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can use this to follow your parcel's journey through our delivery partner's tracking page.
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We process orders quickly, so please contact us as soon as possible at hello@knitnotes.co.nz if you need to make a change or cancellation. We'll do our best to help, but we can't guarantee changes can be made once an order has been dispatched.
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We're sorry to hear that! We take every precaution to avoid this scenario, but should the worst occur, please email us at hello@knitnotes.co.nz with us within 7 days of receiving your order. Please include a photo of the damaged item and packaging. We'll arrange a replacement or refund as quickly as possible.
Product Questions
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Knit Notes are a tactile, physical, stationery product where you can hand write your knitting project notes as well as store and feel the yarns you've used on a project. They're for people that appreciate getting off their devices and want an analogue solution that compliments the 'slow living' nature of knitting.
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Yes. we have very carefully selected paper stock of exceptional quality from responsible sources. Our paper is FSC® mix credit, which is blend of FSC-certified forests, recycled sources and/or FSC controlled wood.
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Each Knit Notes gives you dedicated space to record all the key details of your knitting projects, including your gauge swatch, yarn, needle sizes, gauge, pattern name, and personal notes. It's everything you need to stay organised from cast on to cast off.
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Yes, our project stationery includes space to attach your gauge swatch and individual yarn samples for easy reference. Perfect for when you want to be able to recall important yarn details.
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No. We're fans of providing analogue solutions to those who want a break from their digital lives. Knit Notes are designed to work cohesively with the maker, honouring the slower pace of life knitting offers and the delightful physicality of the materials used.
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Our designs are creates in standard sizes, with pre-punched holes, to allow them to be stored in your choice of ring binder or standard document size storage solution.
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Not yet, but these are in the works. We're aiming to eventually provide a full suite of solutions that allow you to create a cohesive, beautiful archive of your knitted projects. Something that will look gorgeous on your shelf and that you can treasure forever.
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Not yet, but this has been requested. If you are a maker who is interested in a version of our product for your weaving projects, please let us know! If the demand is there, we'll deliver. Please flick us a note via the contact page.
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A journal is typically one bound book with fixed templates. Knit Notes is a suite — separate, purpose-made pieces designed to work together — which gives more flexibility for how you record and store a project, including space to keep yarn and swatches with the notes, not just descriptions of them.
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Yes — they’re designed as a premium, keepsake-grade objects as much as a functional tool, making it suited to gifting for knitters who appreciate craft and considered design, not just productivity trackers.
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Knit Notes is designed for exactly this — recording not just the pattern you started with, but the adjustments you actually make along the way: needle size changes, row or repeat modifications, substituted yarn, fit corrections. Digital trackers are built around the original pattern info; Knit Notes gives you space to document your own changes by hand as you go, so the finished record reflects what you actually knitted, not just what the pattern said.
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There are a few common approaches — digital apps like Ravelry for searchable, syncable records; bullet-journal-style DIY systems; or dedicated stationery made for the purpose. For knitters who want a tactile, considered record rather than a screen-based one, Knit Notes is a purpose-built suite for documenting projects — covering pattern details, gauge, yarn and swatch samples, and your own modifications, all designed to be kept as a lasting archive rather than just logged and forgotten.
Returns & Refunds
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We accept returns within 30 days of purchase, provided the item is unused and in its original condition and packaging. To initiate a return, please contact us at returns@knitnotes.co.nz with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
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Simply email us at returns@knitnotes.co.nz within 30 days of receiving your order. Let us know your order number and whether you'd like a refund or an exchange. Once we receive and inspect the returned item, we'll process your refund or send out your replacement. Please allow up to 14 days once we’ve received the return.
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Sale items are final sale and are not eligible for return or exchange unless they arrive damaged or faulty. Full-priced items purchased with a discount code are treated as regular purchases and fall under our standard 30-day return policy.
Payment & Pricing
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All pricing is in New Zealand Dollars ($NZD)
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We accept all major credit and debit cards, including Visa and Mastercard. Additional payment options such as PayPal and buy-now-pay-later services are available at checkout. All prices are listed in New Zealand Dollars (NZD).
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All prices on our website include GST (Goods and Services Tax) as required by New Zealand law. International customers are not charged NZ GST but may be subject to their own country's import taxes or duties upon delivery.
Have further questions?
Please fell free to reach out, we’d love to hear from you and are happy to help.